Returns & Refunds

A straightforward, fair 30-day policy — because buying skincare online should feel low-risk.

We want you to shop with confidence. If you're not completely satisfied, here is exactly how we handle returns and refunds — no maze, no fine print.

Eligibility

  • Unopened, unused products can be returned within 30 days of delivery.
  • The original packaging should be intact.
  • Damaged or incorrect items are always covered, regardless of condition.

For hygiene reasons we're generally unable to accept opened skincare unless it arrived faulty — but if you've had a genuine reaction, talk to us; we'll always try to help.

How to start a return

  1. Contact customer care with your order number and the reason for the return.
  2. We'll send return instructions suited to your location.
  3. Once the item is received and checked, we issue your refund.

Refunds

Refunds are issued to your original payment method. Depending on your payment provider or bank, it can take a few business days to appear on your statement.

Damaged or incorrect items

If something arrives damaged or wrong, tell us within 48 hours of delivery with a photo if possible. We'll arrange a replacement or a full refund promptly — no hassle, no quibbling.