Frequently Asked Questions

Prices and charges are shown in your region's currency — AED, SAR, QAR, KWD, BHD or OMR — based on your delivery country.

We accept credit cards and mada through a secure payment gateway, plus Apple Pay on Apple devices in Safari. All payments run over an encrypted connection.

Yes. We don't store your card details on our servers; payment is handled entirely by our certified payment provider.

Typically 1–3 business days within the UAE, and 2–5 business days across the rest of the GCC.

Free on orders over AED 100 or the local equivalent. Smaller orders carry a modest flat fee shown at checkout.

Use the Track Order page with your order number and email, or sign in to your account.

Unopened products can be returned within 30 days of delivery. Damaged or incorrect items are always covered. Full details on the Returns & Refunds page.

Once the item is received and checked, we refund your original payment method. It can take a few business days to appear, depending on your bank.

No — you can check out as a guest. We'll automatically create an account so you can track your order, and email you a temporary password you can change.

Use the forgot password link and we'll email you a reset link.

Add one new product at a time, start a few times a week, finish with a moisturiser, and use sun protection during the day.

Some pair well and some are best separated. See the ingredient glossary for layering guidance. This content is educational and not medical advice.